Terms & Conditions

 

ORDERS

• All prices are inclusive of GST
• All orders are required in writing, no verbal orders or changes will be accepted
• Orders must be received by 1pm the day prior to function, orders may be accepted after 1pm but a 20% surcharge may apply
• Orders may be accepted on the day, a 30% surcharge will apply
• All cancellations are required in writing
• Cancellations for office catering is required a minimum 24 hours before delivery
• Cancellations for cocktail or sit down functions are required 96 hours before event
• Final numbers for cocktail or sit down functions are required 7 days prior to event

 

DIETARY REQUIREMENTS

• We try to accommodate all dietary requests
• We cannot guarantee no traces of the allergen as we do work in a commercial production facility
• All dietary requests must be received 72 hours prior to function
• Dietary requests may incur a surcharge of $2.50-$7.50 per person per meal

 

MINIMUM ORDERS                   (excluding delivery fee)

Monday to Friday                                 $100

Saturday                                                 $500

Sunday                                                    $1000 (not including Sunday Surcharge)

Public Holidays                                     $1500 (not including Public Holiday Surcharge)

 

• Orders can be collected Monday to Friday below the minimum rate during business hours at our Braddon premises

 

SUNDAY AND PUBLIC HOLIDAY SURCHARGE

• There is a 20% surcharge for any orders placed on a Sunday and Public Holidays

PAYMENT TERMS

• A Tax Invoice will be issued for each order and emailed to the client
• All business accounts are 7 days unless prior arrangements have been made
• All private accounts are to be paid in full 72 hours prior to function
• Payment can be made by credit card, direct credit or cash
• Credit card payments incur a 1.55% surcharge (Visa, Mastercard)
• AMEX payments incur a 2.5% surcharge

CANCELLATION POLICY – PRIVATE FUNCTIONS

• Your deposit will be returned in full if cancellation is made one week before your function.
• 75% of deposit will be returned if cancellation is 4 to 6 days prior to your function, 50% returned if 2-3 days prior, no refund if cancelled within 24 hours of the function.

CANCELLATION POLICY – COMMERCIAL FUNCTIONS

• Cancellation deadline is 7 days.
• 25% of the total invoice is payable if your event is cancelled 5 to 6 days before your function, 50% of the total invoice is payable if cancelled 2 to 4 days prior, the full amount will be invoice if cancelled within 24 hours.

DELIVERY FEE

Please note that a delivery fee is applicable for all orders

Pick up of equipment will be done the following day unless prior arrangements have been made.

 

Postcode	Week Days 7am-5pm	Saturday 7am-5pm	Sunday 7am-5pm	Weekday After Hour Surcharge	Weekend After Hour Surcharge
Inner North/South	$15	$20	$30	$30	$100
Woden,Weston	$20	$30	$40	$40	$100
Belconnen,Gungahlin	$20	$30	$40	$40	$100
Tuggeranong, Qbn	$30	$40	$60	$60	$100

 

Deliveries outside of the above areas will be quoted as required

Deliveries or collection required before 7am in the morning and after 5pm in the afternoon will incur the After Hour Surcharge (as above)